Support Services
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perfect operation system of QA Dept. can
guarantee the mold quality by inspecting
in-coming material ,manufacturing process and
samples. With the help of the coordinate
measuring machine such as the CMM, projector,
the hardness-tester and some others fine
measuring equipment, QA Dept. can provide
accurate engineering datum for mold engineering. |
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1.Brief
Introduction: |
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01、What kind of mold do you make? Plastic
injection molding mold, die casting mould or
else?
Our products are mostly plastic
injection molds. We do make die-casting (Zinc
alloy and Alu alloy) molds,but not as many as
injection molds at present.
02、How many molds do you make annually?
Averagely, we make about 600-800 sets
molds per year.
03、Do you have plastic injection machines for
mold trial?
Yes, we have. The 70 injection machines
ranging from 80 tons to 1800 tons.
04、How many shifts do you operate every day?
For CNC, EDM and Polishing Departments,
two shifts; Mold Shop depends on the emergency;
the others are one shift.
05、Do you have office or factory in Hong Kong?
There is an office in Hong Kong. The
factory is in Dongguan, China mainland.
06、How long is the lead-time for a mold?
It is hard to say. It all depends on the
mold¨s size,complexity and design. Normally, the
lead-time is about 20--50days. |
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2.
Facilities and Technology |
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01、How do you maintain your advanced
machines?
We appoint some experienced and skilled
staff to maintain these machines.
02、Have the operators been trained specially?
Yes, they have.
03、How often do you inspect you machinery and
tools?
For huge and complex instruments, we
check their precision and function every 3
months. For small ones, 2 months.
04、What kind of steel do you use to make mold?
We can use all types of steel appointed
by customer. Usually we use Swedish ASSAB,
German EDEL, Japanese DAIDO and
Chinese LKM ,etc.
05、Where do you buy the steel and mold base?
Usually we buy the steel from LKM
Company and Ming-lee Company .
06、What kind of hot-runner do you use?
Usually we use Mold-master, Incoe, Yudo,
Hasco and D.M.E
07、How do you make the texture/ text
/heat-treatment / nitriding and so on?
We have the cooperative subsidiary
factories to do that. They are more
professional.
08、How do you monitor the process?
Our Project Dept. appoints project
engineer to handle every project progress .
09、I would like to get a quotation but the
product is not yet protected by patent. Can you
guaranty that my idea will be sufficiently
protected if I send it to you?
If you feel uncomfortable
about protection of your idea, we can sign a
non-disclosure agreement before you send us any
data.
10、What do you need to make a quotation?
To make a quotation, which
will be adequate and sufficiently competitive,
we need 3 things:
1. Product drawing or 3D model
data file or product sample. If none of these
are available, we need at least an ordinary
sketch with
the most critical dimensions of
the product on it.
2. What Kind of plastic resin
you are going to use in manufacturing or an idea
of the durability of the product
(what the
product is or does).
3. Estimated quantity of the
product needed in a period of time (i.e. one
month) and the idea of how many products in
total you are
going to make (estimated total
sales).
11、Which precision grades can you reach?
For the mold, we can assure the
precision to 0.005mm; for the parts, to 0.02mm.
12、Do you have any problem communicating in
English?
No problem at all. Project manager and
International sales could communicate well in
English.
13、Which standards do you use, Metric or Inch ?
Both of them are OK. We can use the
standards requested by customer.
14、Which process do you think is the most
important in mold making?
We think every process is important.
15、Can you provide the steel certificate and
heat-treatment certificate?
Yes, we can. The steel supplier and
heat-treatment factory can provide the
certificates.
16、Do you use carbon or copper to be electrode?
We always use copper. If necessary , we
may use carbon electrode. |
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3. Human Resource and Working Environment |
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01、Where did you employ your staff?
We seek qualified, experienced and
high-educated employees from talent market or
college.
02、Have your employees been trained?
Yes, they have. We provide internal
training for every new comer from the very
beginning.
03、Where do your employees live?
We have a living building in our factory
for our employees.
04、How many percent of the talent flow in your
company each year?
The percentage is quite small, only
about 2-3%. We think the stability of workforce
can maintain a good productivity.
05、How often do you raise employees salary?
We reconsider the salary twice per year. |
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4. Terms of Payment and Shipment |
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01、What is your terms of payment?
For new mold, 40% deposit, 30% on first
short, 30% before shipment. For modifying mold,
100% one week upon the approval of
the updated samples. For prototype
mold, pay 50% when place P.O, and another 50%
before mold delivery.
02、How do you pack the mold?
It all depends where the molds are
shipped. For the mold inland: general packing
method ;For the mold exported overseas, we
pack it strictly in accordance with
standard of export regulation.
03、Do you know the export tax on mold to USA?
Our quotation is based on FOB HK , FOB
Shenzhen or ex-factory. Of course we can help to
find it. |
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5. After Sales Service |
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01、If there is problem on the mold after the
shipment, what did you do?
This kind of matter has never happened
before. But if it happens and it is our fault,
we pay all the cost without any bargain.
02、Who pay the cost of modification?
The small changes and necessary
modification for good samples are free. But for
the crucial changes requested by customer, we
will get the reasonable modification
cost.
03、Do you make spare part for customer?
Yes, we do. If the customer requests
when quoting. |
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